Shipping Policy

At JNDCYY, we are committed to providing a smooth and convenient shopping experience. This Shipping Policy explains how we process, ship, and deliver your orders.

Please review the information below before placing your order.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Please note that order processing times may be longer during holidays, promotional events, or periods of high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Destinations

JNDCYY aims to serve customers in the United States, the United Kingdom, Canada, and other supported international destinations.

Available shipping destinations and delivery options will be displayed during checkout.

If your country or region is not available at checkout, please contact our customer service team for assistance.

3. Estimated Delivery Times

Delivery times depend on your destination, shipping method, carrier operations, and customs processing.

The following are estimated timeframes for planning purposes:

These estimates generally begin after order processing and do not constitute guaranteed delivery dates. Actual delivery times may vary.

4. Shipping Fees

Shipping fees are calculated and displayed during checkout before you complete your purchase.

The total shipping cost may vary depending on your delivery address, order size, selected shipping method, and any applicable promotions.

If free shipping or another shipping promotion is available, the eligibility requirements will be displayed on our website or during checkout.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing your tracking number and tracking instructions, where available.

Please allow some time for tracking information to become active after the carrier receives your package.

You can use the tracking link provided in your shipping confirmation email to follow your shipment's progress.

If your tracking information has not updated for several business days, please contact our customer service team for assistance.

6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs clearance may also affect delivery times. JNDCYY cannot guarantee the duration of customs processing.

We recommend checking your local customs regulations before placing an international order.

7. Shipping Address Accuracy

Please ensure that your shipping address, postal code, email address, and contact details are accurate and complete when placing your order.

If you notice an error in your shipping information, contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before an order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

JNDCYY is not responsible for delivery issues caused by incorrect or incomplete address information provided by customers, except where applicable law provides otherwise.

8. Delayed, Lost, or Missing Packages

Although we work to ensure timely delivery, shipments may occasionally be delayed because of weather conditions, customs inspections, carrier disruptions, peak shopping periods, or other circumstances beyond our reasonable control.

If your package appears to be delayed or missing:

1. Check the tracking information provided in your shipping confirmation email.

2. Confirm that the delivery address on your order is correct.

3. Check with household members, neighbors, or your local carrier if tracking indicates delivery.

4. Contact our customer service team if the issue remains unresolved.

We will review the available shipping information and help you determine the appropriate next steps.

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.

9. Incorrect, Damaged, or Incomplete Orders

If you receive an incorrect item, a damaged product, or an incomplete order, please contact us as soon as possible.

Include the following information in your message:

• Your order number

• A brief description of the issue

• Clear photographs of the item or package, where relevant

Our team will review your request and work with you to determine an appropriate solution in accordance with our policies and applicable law.

10. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We cannot guarantee changes or cancellations once an order has entered processing, packing, or shipping.

If your order has already shipped, you may need to follow our Return Policy, subject to any applicable statutory cancellation or return rights.