At JNDCYY, your satisfaction is important to us. We want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.
Please read our Return Policy carefully before requesting a return.
1. Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, please contact our customer service team within this period. Returns requested outside the return window may not be accepted, except where required by applicable law.
2. Return Eligibility
To qualify for a return, items must meet the following conditions:
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Items must be unworn, unwashed, and unused.
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Items must be returned in their original condition, with original tags and packaging where applicable.
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Items must not show signs of damage, stains, odors, or alterations caused by use.
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Proof of purchase or a valid order number must be provided.
For hygiene and safety reasons, certain items may not be eligible for return where permitted by applicable law. Any product-specific exclusions will be clearly communicated where applicable.
3. How to Request a Return
To start a return, please follow these steps:
Step 1: Contact Us
Email our customer service team at [Your Customer Service Email] with your order number and the reason for your return.
Step 2: Receive Return Instructions
Our team will review your request and provide return instructions, including the appropriate return address.
Step 3: Ship Your Item
Carefully package the eligible item and ship it according to the instructions provided by our customer service team.
Please do not send items to the sender's address on your package without first receiving return instructions from us.
Step 4: Return Inspection and Refund
Once we receive and inspect your returned item, we will notify you of the approval status and explain the next steps.
4. Refunds
After your return is approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to be processed by your payment provider. The time it takes for the funds to appear in your account may vary depending on your bank or payment method.
Original shipping fees, expedited shipping charges, customs duties, and other non-refundable charges will not be refunded unless required by applicable law or otherwise stated by us.
5. Return Shipping Costs
Unless the return is due to an incorrect, defective, or damaged item, customers are generally responsible for return shipping costs.
If you receive an incorrect, defective, or damaged item, please contact us with your order number and clear photographs of the issue. We will review the case and provide an appropriate solution in accordance with applicable law.
We recommend using a trackable shipping service, as we cannot guarantee that a return shipment without tracking will reach us.
6. Exchanges
If you would like a different size, color, or style, please contact our customer service team to check the available options.
Depending on product availability, we may recommend returning the original item and placing a new order.
Any exchange will be subject to our return eligibility requirements and applicable consumer protection laws.
7. Cancellations and Order Changes
If you need to cancel or modify an order, please contact us as soon as possible.
Once an order has been processed, packed, or shipped, we may be unable to cancel or change it. In such cases, you may request a return in accordance with this policy, subject to applicable law.
8. Damaged, Defective, or Incorrect Items
We apologize if your order arrives damaged, defective, or different from what you ordered.
Please contact us at [Your Customer Service Email] and include:
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Your order number
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A description of the issue
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Clear photographs showing the item and the problem
We will review your request and work with you to determine an appropriate resolution, such as a replacement, refund, or other remedy where applicable.
9. Late or Missing Refunds
If you have not received your refund after the expected processing period, please:
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Check your bank account or payment account again.
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Contact your card issuer or payment provider, as additional processing time may be required.
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Contact our customer service team if the refund still has not appeared.
We will be happy to help you check the status of your refund.